Assalamualaikum and hye everyone! I hope that all of you are safe Under His Protection and may all of you gain Barakah for going through this blog as it is one of the ways to acquire knowledge. For this particular part, we are going to see what are the barriers which become obstacles in communication.
As you can see in the infographic besides, there are many barriers to communication, which shows us that communication is somehow not easy.
First and foremost, there are physical barriers in communication in terms of the environment and also the medium itself.
For example, a noisy place is not a good place to communicate with patients as it is a kind of disturbance and will affect the emotions of the people.
Furthermore, there are cultural barriers during communication as a result of different backgrounds, religions, and also ethics. As healthcare workers, they have to adapt to the situation and try to respect others' cultures.
Next, it is common if the healthcare practitioner unable to understand what is their patient's problem as a result of different language between them. These are what we called as language barriers.
In addition, we need to bear in our mind that the level of knowledge varies from one person to another. The difference in educational background and also lack of similar experience makes difference in individual perceptual as well. These are what we called as perceptual barriers. The consequences of having contra perceptions will lead to awkward situations between the healthcare worker and the patient during their communication. But, the most important thing is that whoever they are, we need to respect others' perceptions and opinions. Because what importantly, we need to fulfill patient satisfaction by providing high-quality health care services.
Besides, there are also cultural barriers due to the lack of open-mindedness. It is quite hard to talk with patients who are reluctant to explore different points of view regarding certain issues.
Gender barriers. In some findings, stated that different gender between healthcare workers and patients less affected the healthcare worker rather than the patient as they just do their professional duties. On the other hand, it is different from the patients' viewpoint. For an instant, some patients might feel a little bit uncomfortable and shy to be positioned by different gender of healthcare practitioners. Not only that, some husbands in which his wife will be positioned by a male radiographer do not allow it to happen. In the end, healthcare workers will always try their best to fulfill their patients' needs.
Last but not least, for emotional barriers, in certain circumstances, patients' emotion is not stable enough to be asked regarding their identifications as well as their medical histories. Not only that, but it can also be due to the excessive fear experienced by the patient as well. We never know what they feel. Maybe they are trying to accept what is going on. As healthcare practitioners, we must be patient (sabr) to them and be wise on how to deal with this kind of patient.
To conclude, every single thing in this world has its barriers and obstacles to be dealt with. The same goes for this situation. As it has barriers, surely it has a way to overcome them. In the next part, there will be more details about the way to overcome all the barriers. InsyaAllah. Stay tuned everyone and thank you!
References:
1. Parida, S. R. (2021, June 25). 11 Barriers To Communication In Health Care - Nurse In Nursing. Nurse in Nursing. Retrieved January 18, 2022, from https://nurseinnursing.com/11-barriers-to-communication-in-health-care/
2. Lorday, K. (2017, September 30). Barriers to Effective Communication in Healthcare. Healthy Living. Retrieved January 18, 2022, from https://healthyliving.azcentral.com/barriers-to-effective-communication-in-healthcare-12362159.html
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