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Geriatric Patients: How to make effective communication with them?

 Improving communication with the patients!

It is very important for healthcare professionals to have effective communication with all of their patients, whether they are geriatrics, pediatrics, or disabled people. When communication is successful, all parties involved feel satisfied and accomplished. There is no possibility for misunderstanding or change of messages when messages are delivered properly, which reduces the risk of conflict.

All categorized patients need their own focus aligned with the need.


1. Allow extra time.
According to studies, elderly patients receive less information from healthcare professionals compared to younger patients, despite the fact that they need more information.

2. Maintain eye contact.
Maintaining eye contact produces a more positive, comfortable environment, which may encourage patients to open up and share more information.

3. Speak clearly and softly. Don't shout!
Do not rush in giving instructions to the patient. Speak clearly and loudly enough for people to hear you, but do not shout.

4. Use simple, short words and sentences.
One of the best ways to ensure that your patients follow your instructions is to simplify information and speak in an easy-to-understand manner.

5. Frequently summarize the most important points.
Ask your patients to repeat your instructions as you go over the most important points with them. If you noticed that the patient did not understand your instructions after hearing what he or she has to say, just repeating them may help, as repetition leads to greater recall.

6. Give them opportunity to ask and express themselves.
Allow plenty of time for your patients to ask questions once you've explained the procedure and provided all necessary information. This will allow them to express any concerns they may have, and you will be able to determine whether they fully comprehend the information and directions you have provided through their questions.

7. Stick to one topic at one time.
Patients may become confused as a result of too much information. Instead of giving a patient a long, thorough explanation, try giving them the facts in an overview manner. This allows you to present vital information in a step-by-step manner.

8. Avoid distractions.
Patients want to know that you care about them and that you have spent meaningful time with them. During the whole visit, you should attempt to give patients your undivided attention. Reduce the quantity of visual and auditory distractions, such as other people and background noise, as much as you can.

Reference:

Thomas E. Robinson, I. I., George White, J., & Houchins, J. C. (2006, September 1). Improving communication with older patients: TIPS from the literature. Family Practice Management. Retrieved January 18, 2022, from https://www.aafp.org/fpm/2006/0900/p73.html





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